Privacy Policy

1. Introduction & Scope

This Privacy Policy applies to all personal data collected by kios77 through our website (https://kios77.cam), mobile applications, customer support channels, and any other platforms through which we provide our betting and gaming services to users in Indonesia and internationally.

kios77 operates as an international online gaming platform serving Indonesian players. We are committed to handling your personal information responsibly and in accordance with applicable data protection laws, including international privacy standards and regulations governing online gaming operations.

This policy should be read in conjunction with our Terms & Conditions, which govern your use of kios77 services. If you have questions about this Privacy Policy or how we handle your data, please contact us at [email protected].

2. Information We Collect

2.1 Personal Information You Provide

When you register for a kios77 account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, and nationality as shown on your government-issued identification documents
• Contact Information: Email address, phone number, and residential address
• Verification Documents: Copies of government-issued ID (Indonesian National ID / KTP, passport, driver's license), proof of address documents, selfie photographs for identity verification, and bank account ownership verification documents
• Financial Information: Bank account details (bank name, account number, account holder name) for processing deposits and withdrawals
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers

2.2 Information Collected Automatically

When you use kios77 services, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Usage Data: Pages visited, games played, bets placed, deposit and withdrawal transactions, login timestamps, session duration, and interaction with site features
• Location Data: IP address and general geographic location (country/city level) to comply with geographic restrictions and prevent fraud
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize your browser, remember your preferences, and analyze site traffic (see Section 8 for details)

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors and banks to verify transaction details and prevent fraud
• Identity verification services to confirm your age and identity
• Publicly available databases to comply with anti-money laundering regulations
• Analytics providers and advertising partners (with your consent where required)

3. How We Use Your Information

kios77 uses your personal information for the following purposes:

3.1 Account Management & Service Provision

• Creating and maintaining your user account
• Processing deposits, withdrawals, and betting transactions
• Verifying your identity and age (21+ requirement)
• Providing customer support and responding to inquiries
• Communicating important account updates, security alerts, and service notifications

3.2 Legal & Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Verifying you meet eligibility requirements (age, geographic location)
• Preventing fraud, money laundering, and other illegal activities
• Cooperating with law enforcement and regulatory authorities when legally required
• Maintaining records required by gaming licenses and regulations

3.3 Responsible Gaming & Player Protection

• Monitoring betting patterns to identify problem gambling behavior
• Implementing deposit limits, loss limits, and self-exclusion requests
• Providing responsible gaming tools and support resources
• Preventing underage gambling through age verification

3.4 Service Improvement & Marketing

• Analyzing usage patterns to improve website functionality and user experience
• Personalizing game recommendations and content based on your preferences
• Sending promotional offers, bonuses, and marketing communications (with your consent)
• Conducting customer satisfaction surveys and market research

3.5 Security & Fraud Prevention

• Detecting and preventing fraudulent transactions and account takeovers
• Identifying bonus abuse and terms violations
• Protecting against cyber attacks and security threats
• Investigating disputes and resolving customer complaints

4. Legal Basis for Data Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (Terms & Conditions) and provide the betting services you requested
• Legal Obligations: Processing is required to comply with laws and regulations, including KYC/AML requirements, age verification, and gaming license conditions
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, service improvement, and marketing (where not overridden by your privacy rights)
• Consent: For certain processing activities like marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time

5. How We Share Your Information

kios77 does not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers & Business Partners

We share personal data with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: Banks and payment providers (BCA, BRI, BNI, Mandiri, etc.) to process deposits and withdrawals
• Identity Verification Services: Third-party KYC providers to verify your identity and age
• Game Providers: Casino game studios and sportsbook providers to deliver gaming content
• Cloud Hosting Providers: Server and database hosting services to store data securely
• Customer Support Tools: Live chat and email service providers to deliver customer support
• Analytics Providers: Website analytics services to understand user behavior and improve our platform

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify. They are prohibited from selling or using your data for their own purposes.

5.2 Legal & Regulatory Requirements

We may disclose your information when required by law or to protect legal rights:

• To comply with legal obligations, court orders, or government requests
• To cooperate with law enforcement investigations
• To report suspicious transactions under anti-money laundering laws
• To enforce our Terms & Conditions and protect against fraud or abuse
• To protect the rights, property, or safety of kios77, our users, or the public

5.3 Business Transfers

If kios77 undergoes a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide you with choices regarding your data.

5.4 With Your Consent

We may share your information with third parties for other purposes if you provide explicit consent. You may withdraw such consent at any time.

6. Data Security

kios77 implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

6.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols (bank-grade 256-bit encryption)
• Secure Storage: Personal data is stored on secure servers with restricted access, firewalls, and intrusion detection systems
• Password Protection: Account passwords are hashed using strong cryptographic algorithms and are never stored in plain text
• Access Controls: Only authorized personnel with legitimate business needs can access personal data, subject to strict authentication and logging

6.2 Organizational Security Measures

• Employee training on data protection and confidentiality obligations
• Regular security audits and vulnerability assessments
• Incident response procedures for data breach detection and mitigation
• Data minimization practices—we collect only the information necessary for stated purposes

6.3 Your Security Responsibilities

While we implement strong security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication if available
• Log out of your account when using shared or public computers
• Keep your contact information up to date so we can notify you of security issues
• Report suspicious account activity to our support team immediately

Important: No security system is completely impenetrable. While we strive to protect your data using industry best practices, we cannot guarantee absolute security. If a data breach occurs, we will notify affected users in accordance with applicable laws.

7. Data Retention

kios77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

7.1 Active Accounts

While your account remains active, we retain all personal information to provide services, maintain transaction records, and comply with ongoing regulatory requirements.

7.2 Closed Accounts

After you close your account, we retain certain information for the following periods:

• Identity Documents & KYC Records: 5-7 years from account closure to comply with anti-money laundering regulations and gaming license requirements
• Transaction History: 5-7 years to comply with financial recordkeeping laws and resolve disputes
• Communication Records: 3-5 years for customer service quality assurance and dispute resolution
• Marketing Preferences: Until you unsubscribe or withdraw consent, whichever comes first

7.3 Legal & Regulatory Requirements

We may retain data longer than stated above if required by law, necessary for legal proceedings, or to establish, exercise, or defend legal claims.

7.4 Data Deletion

After the retention period expires, we securely delete or anonymize your personal information. Anonymized data (data that can no longer identify you) may be retained indefinitely for statistical analysis and service improvement.

8. Cookies & Tracking Technologies

kios77 uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They contain information about your browsing activity and preferences, allowing websites to recognize you on return visits.

8.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for core site functionality (login, account access, security). These cannot be disabled.	Session or up to 1 year
Performance Cookies	Collect anonymous usage statistics to help us improve site performance and user experience.	Up to 2 years
Functional Cookies	Remember your preferences (language, odds format, favorite games) for a personalized experience.	Up to 1 year
Advertising Cookies	Track your browsing to deliver relevant promotional offers and measure campaign effectiveness (with consent).	Up to 1 year

8.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect site functionality. To manage cookies:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data

Note that blocking essential cookies will prevent you from logging in and using kios77 services.

9. Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal information:

9.1 Right of Access

You have the right to request a copy of the personal information we hold about you. You can access most of your data directly through your account dashboard.

9.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update most information through your account settings or by contacting support.

9.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data in certain circumstances, such as when data is no longer necessary for the purposes collected or if you withdraw consent. However, we may retain data required by law or to establish legal claims.

9.4 Right to Restrict Processing

You have the right to request that we limit how we use your data in certain situations, such as when you contest the accuracy of data or object to processing.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another service provider where technically feasible.

9.6 Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds to continue.

9.7 Right to Withdraw Consent

Where processing is based on consent (e.g., marketing communications), you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

9.8 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with your request. We will respond within 30 days. We may request verification of your identity before processing requests to protect your data from unauthorized access.

10. International Data Transfers

kios77 operates internationally and may transfer your personal information to servers and service providers located in countries outside Indonesia. When we transfer data internationally, we implement appropriate safeguards to protect your information, including:

• Using data centers and service providers that comply with international data protection standards
• Implementing contractual protections (Standard Contractual Clauses) with third-party processors
• Ensuring transfers comply with applicable data protection laws
• Applying encryption during data transmission and storage

By using kios77 services, you acknowledge and consent to the transfer of your data outside Indonesia for the purposes described in this Privacy Policy.

11. Children's Privacy

kios77 services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete that information and close the associated account.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

kios77 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the bottom of this policy
• Notify you via email or prominent notice on our website
• Request your consent for changes requiring new permissions under applicable law

Your continued use of kios77 services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how kios77 handles your personal information, please contact us:

Email: [email protected]

Customer Support: Available 24/7 via live chat on our website

Response Time: We aim to respond to all privacy inquiries within 7 business days.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.